Privacy policy

1. Introduction

At Plinko Sync, we value the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data. By using our website, you agree to the terms and conditions set forth in this policy. Your privacy is very important to us, and we are committed to ensuring that your personal information is handled responsibly and in compliance with relevant laws.

2. Information Collection

We collect the following types of information to provide a better experience: Personal Information: This includes your name, email address, phone number, mailing address, and payment information, which we collect when you create an account, make a purchase, or contact our customer support. Technical Information: We may automatically collect certain technical details, such as your IP address, browser type, operating system, device type, and information about your use of our website, including pages viewed, time spent on the site, and actions performed. This helps us optimize your browsing experience and improve the functionality of our website. User-Generated Information: We may also collect data related to your browsing history, preferences, gaming activity, and interactions with our promotional campaigns. This data allows us to personalize your experience on the website and recommend games based on your interests.

3. Use of Information

The information we collect serves several purposes, including: Order Processing and Fulfillment: We use your personal information to process and fulfill orders, provide digital keys, and ensure that you receive the games you purchased. Customer Support: Your contact details may be used by our customer support team to respond to inquiries, resolve issues, or assist with refunds, exchanges, or technical problems. Improving Services: We may use your information to enhance and personalize our services, such as offering you tailored product recommendations, improving the functionality and design of our website, and analyzing customer behavior to improve the overall shopping experience. Promotional Communications: With your consent, we may send you promotional materials, newsletters, offers, or information about new releases. You can opt out of receiving these communications at any time by following the unsubscribe link provided in the communication or by contacting us directly. Security and Legal Obligations: We may use your information to comply with legal obligations, enforce our Terms and Conditions, detect and prevent fraud, and ensure the security of our platform.

4. Transferring Information to Third Parties

We are committed to safeguarding your personal information. However, there are situations where we may share it with third parties under the following circumstances: Service Providers: We may need to share your information with third-party payment processors, shipping partners, or other service providers to fulfill your orders, process payments, or deliver products. Legal Requirements: If required by law, or to comply with legal processes, court orders, or governmental requests, we may share your personal information. We may also disclose information to protect our rights, property, or safety, as well as that of our users. Business Transfers: In the event of a business sale, merger, acquisition, or bankruptcy, your information may be transferred as part of the assets of the business. We ensure that any third parties we work with adhere to stringent data protection standards.

5. Protection of Information

We take extensive measures to protect your personal information. These include: Encryption: All sensitive data, such as payment details, is encrypted using secure encryption technologies. Secure Servers: We store your personal data on secure servers, which are protected by industry-standard security protocols. Access Controls: Only authorized personnel within our organization have access to your personal data. We regularly monitor and audit these access controls to prevent unauthorized access. We continuously review and improve our security practices to ensure your data is protected from unauthorized access, alteration, or disclosure.

6. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that enable us to: Recognize you when you visit the site. Remember your preferences and settings. Analyze how you interact with our website to improve usability. You have the ability to manage your cookie preferences through your browser settings. You can choose to accept or reject cookies, but disabling them may affect the functionality of the site.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including the purposes of providing services, complying with legal obligations, resolving disputes, and enforcing our agreements. If you wish to request the deletion of your data, please contact us, and we will process your request in accordance with applicable data protection laws.

8. Your Rights

As a user, you have several rights regarding your personal data: Right of Access: You have the right to request a copy of the personal information we hold about you. Right to Rectification: If your information is inaccurate or incomplete, you have the right to request that we update or correct it. Right to Deletion: You can request that we delete your personal data under certain circumstances. Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain cases. Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format. Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw your consent at any time. To exercise any of these rights, please contact us using the contact details provided below.

9. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your data. 1

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to contact us at: Email: [email protected] Phone: +34 918 73 34 24 Postal Address: C. San Fernando, 2, Casco Antiguo, 41004 Sevilla, Spain We are always here to assist you and ensure your privacy and security.